The field we call Knowledge Management (or KM for short) deals with the creation, acquisition and communication of knowledge. This process is not new in any way, however only in the last 20 years has it evolved into it’s distinct field. Purposeful use of KM can yield great benefits for any organization dealing in knowledge based services.
Before using any sort of KMS (Knowledge Management System), first one must understand what knowledge is. There are many definitions on this subjects, however for the sake of KM, we can look at knowledge as information, which we are able to apply in our activities. There are several categories to it, but the two most important ones are “tacit” (which comes from personal past experiences and is near impossible to articulate) and “explicit” (which can be written down or articulated).
The purpose of any KMS system is to store, extend, update the explicit knowledge the organization owns. Furthermore it allows employees to increase their experience and encourages collaboration.
Following the recent trends, cloud based solutions have become a cornerstone of this field as well. Several SaaS solutions providing KM support are available, knowing why, which and when to use can be imperative. For more information on this subject, I recommend the following sources: